TikTok account help, answered short
Start with the question closest to yours. Each answer links to the full guide, and the table at the end explains the words TikTok uses in its menus.
Profile checkerNewcheck a TikTok profile by username9:41
Log in
PhoneEmail / Username
Email or username
Password
Forgot password?
Log in
9:41
Skip
Log in to TikTok
Use QR code
Use phone or email
fContinue with Facebook
GContinue with Google
Continue with Apple
Don’t have an account? Sign up
Which way backDepends on what you still have: phone, email, or a linked Google, Apple or Facebook login
Getting in
Locked out and getting back in
Does changing my password kick the intruder out?
Yes. TikTok signs you out on all other devices when the password changes. First steps after a takeover.
My verification code doesn’t arrive. What should I check?
The country code and number, Spam and other mail folders, and whether the code goes to an authenticator app instead. Full checklist.
I signed up with Google. How do I reset the password?
On Google. TikTok says accounts created with another service reset the password on that platform. Login with Google, Facebook or Apple.
I don’t remember my username.
On the login screen tap Help → Recover your account and search by email or phone. Find your TikTok account.
Can someone recover my account for me if I pay?
No. Recovery and appeals run in your own app, free, and TikTok never asks for your password or codes. Recovery scams.
The report
About the activity report
Does this site need my username or password?
No. There’s nothing to sign in to. The report reads the archive you download from TikTok, in your browser.
Where do I see logins I don’t recognise?
Now: Settings and privacy → Security & permissions → Manage devices. In the past: the login history in your archive — open it here.
Can I see who unfollowed me?
Yes, by comparing two archives downloaded at different times. Unfollow tracker.
Can I see who viewed my profile?
Only inside TikTok, with Profile view history turned on — and only viewers who have it on too. How it works.
Bans and status
Bans, warnings and views
How long do violations count?
Your account status reflects violations from the last 90 days. Account status.
Can I still get my data from a banned account?
Yes. TikTok says you can log in to a banned account to appeal and download your data. Appeal a ban.
Is shadowban real?
TikTok calls it “ineligible for recommendation” and shows a notice you can appeal. Views dropped.
Terms
Words TikTok uses, explained
| Term | Meaning |
|---|---|
| 2-step verification (2SV) | A second check at login on a new device — a code by phone, email or authenticator app |
| Passkey | A key stored on your device that lets you log in without a password |
| Manage devices | The list of phones and browsers signed in to your account now |
| Recover your account | TikTok’s route when you can’t reset the password with your own email or phone |
| Account status | Your violation history over the last 90 days: Healthy, Fair, Severe or Banned |
| Ineligible for recommendation | Posts or an account kept out of the For You feed — what people call shadowban |
| Download your data | TikTok’s copy of your account data, as a ZIP; the report reads its JSON version |